Shipping & Delivery

Our Shipping and Delivery

Because of the nature of our products, shipping timeframes vary based on a number of factors. While our standard times are listed on this page, please understand that depending on your specific order, your lead time might be longer.

Factors That Increase Your Lead Time:

- Number of items on your order (5 or more items)
- The specific items on your order, especially those requiring pre-shipment work (eg., umbrellas, large dining tables)
- In-Stock vs. Made-to-Order fabrics for cushions, canopies, pillows, etc.
- Any engraving, care application or finishes
- Assembled delivery
- Ground shipping vs. motor shipping (this is determined by the size and weight of your items)
- Your location relative to our warehouse in Maryland

Standard delivery

Smaller items are shipped to your door by FedEx Ground service.

Motor Freight Delivery

Larger items and larger orders are shipped via motor freight. Deliveries are during daytime hours Monday-Friday and require an adult signature.  Items are delivered to the garage or door whenever possible.

Assembled delivery

Shipments will arrive assembled via motor freight to the garage or door whenever possible. Furniture must be unboxed and placed by the customer. Some pieces may require minimal assembly. Deliveries are during daytime hours Monday-Friday and require an adult signature.

Shipping Information

Shipping outside the continental U.S. is available and surcharges apply. Please reach out via phone to get a shipping quote and place an order. If you have a specific deadline, please let us know.

 

Standard charges are per order, per delivery address within the continental U.S.  Delivery time is for in-stock merchandise only and does not include weekends. Items ordered together may not ship together.  Allow 10 additional days for orders with engraving, plaques or lounge seating.  

Assembly of Our Furniture

Your furniture will arrive in a flat box in sub-assembled form except where noted otherwise.  For example, a bench will include seat, arm and back sections, and a front rail. Country Casual Teak furniture is constructed with traditional mortise and tenon joinery and pegged with wooden dowels where possible.  All necessary hardware and instructions are provided. Benches are easily assembled with a mallet and screwdriver in less than an hour.