Privacy and Security

• Chat with our Furniture Specialists

• Inquire about custom work or furniture parts/repair

At Country Casual Teak, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested.

To do this, we use your personal information to:

• Process and track your order

• Provide the services you request

• Contact you about the status of an order

• Customize our communications to you

• Send you catalogs or promotional offers we believe will be of interest to you

• Send you email updates on products and services, if requested

• Provide information concerning product recalls or products you have purchased

• Identify your product and service preferences

• Improve our merchandise selection and customer service

• Understand our customer profiles and how to attract similar users

• Remarket our website.

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive and credit information you supply is encrypted. We implement a variety of security measures when a user places an order or accesses their information to maintain the safety of any PII. All transactions are processed through a gateway provider and are not processed on our servers.

From time to time, we make our mailing list (names and mailing addresses only) and general shopping activity available to carefully screened companies whose products we believe will be of interest to you and whose privacy practices meet the Direct Marketing Association's privacy standards. If you prefer that we do not share any information with these companies, please contact us using the contact information below. Please be sure to provide us with your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. On rare occasions, we may disclose specific information upon governmental request, in response to a court order or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

A cookie is a small data file that is stored by your web browser on your computer. Cookies enable you to place an order on our website. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.

For example, we use cookies to:

• Help remember and process the items in the shopping cart.

• Understand and save user's preferences for future visits.

• Keep track of advertisements.

• Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.

• Gain better insights into our consumers.

If you set your browser to refuse cookies, you will not be able to place an order on our website. Please call us at 800-289-8325 to place your order.

When you provide us your email address, we may send you emails necessary to process your order or to respond to a request. For example, after you place an order at www.countrycasual.com, you will receive an email order confirmation. It is our intent to send you promotional emails only if you have agreed to receive them. Instructions on how to unsubscribe are included at the bottom of each email update.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.

• Include the physical address of our business or site headquarters.

• Honor opt-out/unsubscribe requests quickly.

• Allow users to unsubscribe by using the link at the bottom of each email.

We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications from Country Casual Teak, please contact us at the address below. Please be sure to provide us with your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because we plan our mailings in advance, it may take several weeks for your request to become effective. If you no longer wish to receive email updates on products and services, you also may unsubscribe by clicking the unsubscribe button at the bottom of each email. If, due to human error, you continue to receive our communications, please contact us again and we will make every effort to correct the situation.

To update your customer information (name, address, telephone number and email address), please contact us at the address shown below. If you have signed up for a Country Casual Teak online account, you may log in and change your customer information by clicking on 'My Account' at the top right of your screen. A limited amount of purchase information also may be available to you.

Google's advertising requirements can be summed up by Google's Advertising Policies (https://support.google.com/adwordspolicy/answer/1316548?hl=en). They are put in place to provide a positive experience for you. Google's use of the Dart cookie enables it to serve ads to you based on your previous visits to our site and other sites on the internet. You may opt-out of the use of the Dart cookie by visiting the Google Ad and Content Network privacy policy. You can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser add-on.

When using our on-site chat Tidio, you might be asked to share PII such as name, email and address so our Customer Service team can follow up with the requested information. This PII is stored only for the purposes of follow-up based on the conversation. You can request that we remove the stored data from Tidio via the contact info below. You can read more about Tidio’s Privacy Practices at https://www.tidio.com/privacy-policy/.

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. In order to be in line with the Fair Information Practices we pledge to inform you via letter within seven days if we ever discover a data breach of our site or any of our databases that store your information.

Our website may contain links to other websites that are outside of our control. Please be aware that we are not responsible for the privacy practices of any other website or service linked to or from the website, including the information or content contained within them. We also have third party pixels/code on our site that help us better understand how our website is being used and better provide services. They monitor overall behavior trends but also collect PII. This includes services such as:

• Google Analytics and Tag Manager

• Bing Event Tracking

• Matomo

• SiteVibes

• DotDigital

• Zoho

• New Relic

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old and do not knowingly collect any of their Personally Identifiable Information.

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our website. We encourage you to review our privacy policy periodically. Contacting Us If there are any questions regarding this privacy policy, you may contact us using the information below. Should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association's Committee on Ethical Business Practices at privacypromise@the-dma.org. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.

7601 Rickenbacker Drive

Gaithersburg, Maryland 20879

United States

1-800-289-8325

This Privacy Policy was last updated in September 2025.